• Permanent, Full Time
  • Values-led, not-for-profit organisation
  • Work close to home - Corrimal location

About Us

Big Fat Smile is a values-led organisation. Its vision is that we enrich the lives and minds of children and families in their community. Our values are Inclusion, Integrity, Safety, Child-centric, Collaboration and Leadership.

We are a not for profit, community owned, non government organisation which provides high quality care and education for children, national and state wide inclusion services as part of a National Consortia and operate many community based services to children and families. These include post natal depression groups, transition to school and supported playgroups.

Big Fat Smile is a child safe organisation, committed to ensuring the safety and well-being of children entrusted to our care. We demonstrate this commitment through embedding of the Child Safe Standards in culture, policies, procedures and practice. Big Fat smile has a zero tolerance for child abuse and harm and all allegations and safety concerns will be treated seriously and acted upon.

What you’ll do

The Client Engagement Team Leader heads the Client Engagement team in the delivery of customer service and the effective collection and reporting of company revenue. The position is responsible for identifying concerns, opportunities and solutions to ensure effective risk management, financial performance and sustainability.

    What you’ll need

    • Cleared Valid for paid work, working with Children’s Check (WWCC)
    • Drivers Licence
    • Substantial experience in Accounts Receivable processing
    • Strong knowledge of the QikKids System
    • Demonstrated understanding of current and proposed arrangements of Government rebates and other funding arrangements in the child care sector
    • Experience in performance analysis and business process reform
    • Proven ability to manage competing priorities and service expectations
    • High level interpersonal, negotiation and influencing skills
    • Proven experience leading a team and communicate effectively at all levels
    • Previous general office administration experience, including word processing, spreadsheets and filing
    • Qualification in Business Administration, Accounting or Customer Service (desirable)
    • Experience with debt collection or recovery (desirable)

    Your Application

    • A cover letter, addressing the ‘what you will need'
    • A current resume
    • A copy of your Working with Children Check and any relevant qualifications